AI Customer Service on WhatsApp
Mroz WhatsAI
Answers your customers with what your business taught it and calls your team when needed.
A Windows application that connects Google AI to your company's official WhatsApp, answering from your business knowledge base while keeping your team in control.
Features
Knowledge-base responses
Google AI is instructed to answer only with your registered company information and to hand off the conversation when it does not know.
Three operating modes
Easily switch between fully automated service, draft approval mode by your team, or turning the agent off.
Human handoff
When a conversation requires a person, the agent flags the chat, explains why, and notifies the team on Windows.
Multimedia understanding
Understands text messages, voice notes, photos, videos, and PDF documents sent by customers.
Official Meta API
Direct connection to the WhatsApp Business Platform, honoring the 24-hour messaging window and approved templates.
Local control panel
Track metrics, read conversations in real time, approve drafts, and test the agent in a simulated environment.
Usage and cost control
Monitor daily and monthly AI processing usage, with the option to set a daily spending cap.
Privacy and local data
The dashboard and conversation history remain on the company computer, with keys protected by Windows encryption.
How it works
Mroz WhatsAI is installed directly on a Windows PC at your business and connected to Meta’s WhatsApp Business Platform through a guided setup wizard. The system links your account, configures message reception, and integrates Google AI.
Upon receiving messages on the dedicated number, the assistant analyzes text, voice notes, and attached files, generating responses from your company’s knowledge base. When configured in approval mode, the AI drafts replies that your team can review before sending.
When a customer requests an agent, reports issues, or asks questions outside the registered knowledge base, the agent transfers the conversation to the team and displays a notification in Windows. Through the local dashboard, you can follow conversations in real time, monitor AI usage, and send manual messages whenever needed.
FAQ
Does Mroz WhatsAI use the official WhatsApp API?
Yes. Integration is handled directly through Meta's WhatsApp Business Platform, requiring a business account and a dedicated number.
Can I keep using the WhatsApp Business app on the same phone number?
No. Mroz WhatsAI uses the official API with a dedicated number and does not support coexistence with the WhatsApp Business app on the same number.
What happens if the AI does not know the answer?
The agent notifies the customer and routes the conversation to human support. The Windows dashboard flags the ticket and issues a notification for the team.
How does the agent avoid incorrect answers?
It is instructed to answer only with information registered by the business, decline off-topic subjects, and hand the conversation over to the team when it does not know. To review every response before sending, use draft approval mode.
Where are data and conversations stored?
The dashboard and conversation history stay on the company's Windows computer, with credentials protected by Windows encryption. Messages travel through the WhatsApp platform (Meta), and content used to generate replies is processed by Google AI.
How does draft approval mode work?
In this mode, the artificial intelligence generates a suggested reply as a draft. A team member reviews it, edits if necessary, and approves sending.
Mroz WhatsAI
Answers your customers with what your business taught it and calls your team when needed.